Towncar Service -

Q: Can we rent a Towncar for 1 hour?

Unfortunately, the minimum rental time is 2 hours, unless you just need a pickup and drop-off.

Q: Do you offer point to point service in Towncar?

Yes, we base our rates by the zip code.

Q: How long in advance do I need to reserve?

For town car service morning pick up time from 4:15AM-9:00AM needs to be reserved a day before or at least 4 hours in advance based on availability. The earlier you call is the better. But, in the case of an emergency, call us and we will let you know what we can do. Often, if we do not have a car available on our fleet we will contact another company to take care of you.

Q: How many bags can we put in the town car?

We can accommodate up to 6 standard size bags in the trunk. In case you have more than 6 bags, chauffeur will place some of them on the front seat of the town car. If an additional vehicle is needed, your chauffeur can hire a taxi @ $30- $35 to transport the bags.

Q: How many passengers can fit in a Lincoln Towncar?

A maximum of four passengers will fit in a Lincoln Towncar. We have other vehicles on our fleet for larger groups.

Q: Is smoking allowed in your town cars?

In all of our vehicles, smoking is not allowed. However, our chauffeurs will gladly stop as frequently as guests request to make it possible for you to enjoy a smoke.

Q: What your Cancellation Policy for Towncar service?

Town cars: 4 hours before the scheduled pickup time. (Early pick up from 4:15AM-10AM a night before) We do ask no matter how late you are in cancelling with us, please call to let us know.

Limousine Service -

Q: Can we rent a limousine for 1 hour?

Unfortunately the minimum rental time is 3 hours, unless you just need pickup and drop-off.

Q: Do you offer point to point service in limousine?

Yes.

Q: How long in advance I need to reserve a limousine?

Limousine service base on availability, the earlier you call the better we will be able to serve you.

Q: How many bags can we put in the limousine?

We can accommodate up to 6 standard size bags in the trunk. In case you have more than 6 bags, chauffeur will place some of them on the front seat of the limousine. If an additional vehicle is needed, chauffeur hire a taxi @ $30- $35 to transport the bags.

Q: How many passengers can fit in a limousine?

Q: Is smoking allowed in your limousines?

In all of our vehicles, smoking is not allowed. However, our chauffeurs will gladly stop as frequently as guests request to make it possible to you to enjoy a smoke.

Q: What your Cancellation Policy for limousine service?

5 days before the scheduled pickup time.

Q: Why can't I just get a ride to and from the event, instead of having a limousine there doing nothing?

There are a few companies that will make you a promise that they will pick you up at certain time after an event. It is not possible to make such a promise, because the same promise was made to another party sharing the same car. The only way to insure that a limousine is there when you need it during your event is to lease it for that period.

Tours -

Q: Can I extend the tour?

Yes, you can extend most of the tours for an additional charge Example $50 per hour (town car).

Q: How long in advance do I need to make a reservation?

The earlier you call the better we can serve you, but, our telephone lines are open 24/7 so, give us a call and we can assist you with a reservation.

Q: Is the driver also the tour guide?

Yes, all our drivers are professional & trained to give you the best possible your experience.

Other -

Q: Can I change a reservation once I submit it?

Yes, you can before the dispatch time.

Q: Can I request a particular driver?

Yes, we will try our best to accommodate you at not extra charge.

Q: Do you offer personal greets for the passenger at the airport?

Yes, we do that with extra charge $35.The regulations at the Portland Airport have changed slightly in the last 2 years, therefore, we are now unable to leave our vehicles unattended to go into the airport and personally greet ours guests, as we did in the past. Now, we must send another chauffer to the airport to park, greet and escort the guest to his/her vehicle. We now charge $35 for this service.

Q: What are your office hours?

Our office is open 7-days a week, 365 days a year, ALL HOURS-ALL DAYS.

Q: What areas do you serve?

Please see the Service Areas page of our site.

Q: What do I do if my flight is delayed or cancelled?

We use the state of art technology to monitor your flight up until the very last minute of your arrival. But if you decide to change flights for any reason, please call us to update your info. (No show will be bill for full fare).

Q: What if we can't find our driver at pick up location?

Please contact us immediately at (503)754-3137.

Q: What method of payment do you accept?

We accept all major credit cards, cashier checks, travel checks and cash as payment.

Q: What your airport pick up location?

After you collect your luggage, walk directly outside of the baggage claim area to area #5 (reserved vehicles #5). Your driver will be there to meet you.

Q: When do I pay for the service?

We offer three convenient options for making a payment:
· Make payment via phone.
· Pay directly to your driver (we need your credit card when you make your reservation to reserve your car).
· Make a payment via our reservations page.